Retail chain — network refresh
Re‑designed store networks and Wi‑Fi, rolled out VoIP, introduced monitoring and patching. Result: fewer outages and ~40% fewer support calls.
Services
Straightforward, security-first IT that reduces downtime and risk. Pick a managed plan or ask for ad‑hoc support — we’ll flex to fit your team.
IT Support & Helpdesk
Remote and on-site support, ticket triage, first-time-fix, device builds, patching, and asset tracking with monthly reporting.
Microsoft 365 & Azure
Email migrations, Intune device management, identity and access policy, SharePoint structure, Teams governance and automation.
Cybersecurity
Endpoint protection, conditional access, MFA, vulnerability scans, hardening baselines and user awareness with phishing simulations.
Cloud Backup & DR
Automated M365 backup, server snapshots and offsite copies with disaster-recovery runbooks and restore drills.
Networking & Wi‑Fi
LAN/WAN design, secure Wi‑Fi for staff/guests, VPN, SD‑WAN, and monitoring for performance and uptime.
VoIP & Collaboration
Modern phone systems, call flows, hunt groups and softphone deployments tailored to hybrid teams.
Compliance Support
Practical controls aligned with Cyber Essentials and GDPR best practice; gap assessments and remediation plans.
Consultancy & Roadmaps
Quarterly planning, budget forecasting, vendor review and right‑sizing — no lock‑in, clear outcomes.
Industries we support
We work best with practical, outcomes‑driven teams. Typical clients include:
Professional services
Logistics & distribution
Retail & hospitality
Construction & trades
Financial services (SME)
Not‑for‑profit
Startups & scaleups
How we work
Clear steps, no surprises. You’ll always know what’s next and what it costs.
1) Discovery & quick wins. We review your environment, fix urgent issues and agree priorities.
2) Stabilise & secure. Baseline patching, backups, identity controls and monitoring to reduce incidents.
3) Improve & measure. Roadmap actions, cost control and quarterly reviews tied to business outcomes.
Service levels
Indicative targets — we’ll confirm SLAs in your agreement.
| Priority | Examples | Response target | Resolution target |
|---|---|---|---|
| P1 — Critical | Outage, widespread impact | 30 minutes | 4 hours |
| P2 — High | Major function impaired | 1 hour | 8 business hours |
| P3 — Standard | Single‑user issue, request | 4 business hours | 2 business days |
| P4 — Change | Planned change, project | Next business day | As scheduled |
Security & compliance
- Identity first: MFA, conditional access and least privilege by default.
- Backup you can restore: scheduled tests and documented runbooks.
- Asset hygiene: automated patching, vulnerability scanning and baselines.
- Data awareness: sensible retention, access reviews and encryption.
- Aligned with Cyber Essentials controls; we can help you prepare for certification.
Case studies
A few examples of recent outcomes.
Financial services — security uplift
Identity hardening, conditional access, M365 hardening and vulnerability remediation to meet policy obligations.
Logistics — backup & DR
Automated Microsoft 365 backup with documented recovery drills under 30 minutes.
Pricing
Simple, flexible options. We’ll size a plan for your environment — email us to discuss.
Ad‑hoc support
Pay‑as‑you‑go for troubleshooting, small changes or urgent issues. Great for micro teams or one‑off help.
Managed support
Per‑user or per‑device pricing with clear SLAs, patching, monitoring and reporting. Add options like backup and VoIP.
Projects
Fixed‑price migrations (e.g. 365, Intune, Wi‑Fi refresh) with written scopes, timelines and acceptance criteria.
FAQ
Do you support businesses outside Avonmouth?
Yes — we support clients across the UK. We’re remote‑first and provide on‑site help when needed.
How do we get a quote?
Email customerservice@avonexa.co.uk with a short overview (users, devices, priorities). We’ll follow up with clarifying questions and a proposal.
Can you work with our existing suppliers?
Absolutely. We coordinate with ISPs, software vendors and any incumbent IT providers to keep things moving.
What about out‑of‑hours?
We offer extended or 24×7 coverage on request. Let us know what you need and we’ll include it in your agreement.
Contact — Quotes & Enquiries
Avonexa Solutions
St Andrews Road, Avonmouth, Bristol BS11 9DQ, United Kingdom
Email is the primary way to send enquiries, request quotes, and discuss business opportunities.
Email: customerservice@avonexa.co.uk